May 23, 20194:30 PM - edited May 24, 20193:12 AM
Member
Get Contact Vid from Ticket Webhook
SOLVE
When a ticket reaches a certain stage, I use a workflow to fire a webhook which I catch with Zapier.
In the body of the webhook from the workflow, the created_by property does not exist, so I can't get the email of the associated contact from the Contacts API subsequently. If I send a GET to the ticket from Postman with properties=created_by as parameters, I only get the following response:
Taking a look into this, I can confirm that the Associated Contact is not a value that is being pulled with this request when defining ticket properties i.e &properties=created_by
Instead, I have tested this from my end and have used the Associations Endpoint here:
Taking a look into this, I can confirm that the Associated Contact is not a value that is being pulled with this request when defining ticket properties i.e &properties=created_by
Instead, I have tested this from my end and have used the Associations Endpoint here: