Form not creating a ticket

SOLVE
TGordon5
Member

i9Hi,

 

Today I notice that my form is no longer creating a ticket when completing the form. I still recieve an email telling me that it has been submitted + I see it in my inbox, so I am not loosing that info that the reps that I work with are submitting for things to work on. (If I email to the inbox directly, it will create a ticket).

 

I ended up creating another form by dulipcation, but then was unable to connect it to the channel.

 

Please help!

Thanks!

0 Upvotes
1 Accepted solution

Accepted Solutions
webdew
Solution
Top Contributor | Diamond Partner

Hi @TGordon5 ,

Please check if you have switched on the Automatocally create ticket toggle in the form. I have attached the screenshot for the reference: 

webdew_1-1625132785841.png

 

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

View solution in original post

4 Replies 4
karstenkoehler
Most Valuable Member

Hi @TGordon5,

 

When you navigate to your form and check the Options tab, at the bottom you should see an entry "Automatically create tickets":

 

karstenkoehler_0-1625113740952.png

 

If it however looks like this...

 

karstenkoehler_1-1625113786547.png

 

You need to click "Manage settings". HubSpot will take you to the Inboxes settings page. Toggle the status switch for this form here.

 

If for some reason that doesn't work, you can follow the steps in this article, Connect a form. If all fails, you can connect a new form here as well.

 

Should everything be connected and still not work correctly, please report back.

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

TGordon5
Member

Hi @karstenkoehler 

It seems to be working now today without doing all the extra steps. Thanks for all the info! If this happens again, I can look into it more.

 

karstenkoehler
Most Valuable Member

Glad to hear, @TGordon5! If you found my post helpful and could see other members benefiting from it, you can help the community by also marking it as a solution. It would be much appreciated 🙂

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
webdew
Solution
Top Contributor | Diamond Partner

Hi @TGordon5 ,

Please check if you have switched on the Automatocally create ticket toggle in the form. I have attached the screenshot for the reference: 

webdew_1-1625132785841.png

 

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

View solution in original post