Form is not showing properties in the ticket page.SOLVE
May 7, 2021 12:35 AM
After a ticket form is submitted, HubSpot only shows the upload from the default ticket property File upload in the right sidebar, I just tested this. It doesn't make sense but that's how the tool currently behaves.
All files can however be access by clicking View all properties in the left sidebar (see About this ticket section in your screenshot). If you search for your file upload property here, you'll see both file upload fields populated with a URL:
To make these more easy to access, you can add the file upload properties to your left ticket record sidebar.
This is what you'd also have to do for your missing ticket property. If it's not a default property, HubSpot won't automatically place it in the sidebar, you have to manually put it there. If you can't find it, would you double check that this property was created as a ticket property and not a contact property?
Hope this helps!
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