Forced Association of a ticket with a contact in order to create the ticket
Sep 19, 2018 4:34 PM
I have a client that is receiving most of their service calls as inbound phone calls, I would like to require that a contact is associated with a ticket before it can be created. Exactly like required fields work for ticket creation, but this would be for a contact.
When call volume is high, sometimes associating the ticket with a contact gets missed which than creates a lot of headaches for when responding to the ticket.