Follow up email to ticket submissions

[jayrsison]

Hi! I wanted to send a follow-up email to my contacts who submit tickets. When I go to the settings in "Follow-up" it says my email has been suspended and I don't know how that happened. I just created that email I'm using last month. I hope somebody can help with this. Thank you!

[Lucila-Andimol · Accepted solution]

hi @jayrsison 

hope you are doing great.

Sometimes when hubspots detects a high bounce rate for your emails

it gets "suspended" if this persiste,

I'd recommend you to talk to support directly and they can help you "reset" this.

Hope this helps.

Lucille