Tickets & Conversations

jayrsison
Member

Follow up email to ticket submissions

SOLVE

Hi! I wanted to send a follow-up email to my contacts who submit tickets. When I go to the settings in "Follow-up" it says my email has been suspended and I don't know how that happened. I just created that email I'm using last month. I hope somebody can help with this. Thank you!

0 Upvotes
1 Accepted solution
Lucila-Andimol
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Follow up email to ticket submissions

SOLVE

hi @jayrsison 

hope you are doing great.

Sometimes when hubspots detects a high bounce rate for your emails

it gets "suspended" if this persiste,

I'd recommend you to talk to support directly and they can help you "reset" this.

 

Hope this helps.

Lucille

María Lucila Abal | COO Andimol
HubSpot Expert, Community Champion & Certified Trainer (12+ years)

Have questions? Get answers:

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1 Reply 1
Lucila-Andimol
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Follow up email to ticket submissions

SOLVE

hi @jayrsison 

hope you are doing great.

Sometimes when hubspots detects a high bounce rate for your emails

it gets "suspended" if this persiste,

I'd recommend you to talk to support directly and they can help you "reset" this.

 

Hope this helps.

Lucille

María Lucila Abal | COO Andimol
HubSpot Expert, Community Champion & Certified Trainer (12+ years)

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.