Filtering Inbound Emails To Assign To An Existing Ticket?

[theferrett]

Is there a way to have HubSpot look at inbound emails and associate them with an existing ticket by some sort of filter/pattern matching?  

For example: HS receives an email with Purchase Order #12345, it then automatically associates that email with a preexisting ticket named called Purchase Order #12345.  

[JenWeiss · Accepted solution]

Hi @theferrett, 

Thank you so much for reaching out to us! 

At this time there is no was for the system to recognize if the incoming e-mail can be associated to a ticket. If you would like for this functionality to exist I would recommend posting this on our HubSpot Ideas Forum. This is where our Product team goes to receive feedback from our customers and also allows for other users to up-vote and comment on your idea.

Best, 

@JenWeiss