Tickets & Conversations

LLuik
Participant

Filter out spammers in chat tool

SOLVE

Are there any recommended strategies available to help prevent spammers and individuals who do not seek support from utilizing our chat tool?

0 Upvotes
1 Accepted solution
TomM2
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Filter out spammers in chat tool

SOLVE

Hey @LLuik unfortunately opening yourself up to spam is just a downside of opening up more accessible channels to contact your business. There's currently no built in spam filtering tools within HubSpot chatflows, but there is a great response from Karsten here which might help you minimise spam in your chatflows!

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.


View solution in original post

1 Reply 1
TomM2
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Filter out spammers in chat tool

SOLVE

Hey @LLuik unfortunately opening yourself up to spam is just a downside of opening up more accessible channels to contact your business. There's currently no built in spam filtering tools within HubSpot chatflows, but there is a great response from Karsten here which might help you minimise spam in your chatflows!

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.