Filter Ticket Creation by teams

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Jlevin
Member

Is it possible to limit ticket creation to specific teams? I.E - can I create a ticket setup specific for our operations department and only the ops department can see that ticket setup and then create a ticket setup specifically for our tax department and they see only that ticket setup? Thanks! Jeff

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jennysowyrda
Solution
Community Manager

Hi @Jlevin,

 

While you can't specifically limit ticket creation to a team, you can limit tickets in general to only be able to view and edit certain tickets (either everyone, team owned, or user owned), which would ensure that users could not edit tickets in other pipelines, or that are owned by other teams. 

 

Thanks,
Jenny

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jennysowyrda
Solution
Community Manager

Hi @Jlevin,

 

While you can't specifically limit ticket creation to a team, you can limit tickets in general to only be able to view and edit certain tickets (either everyone, team owned, or user owned), which would ensure that users could not edit tickets in other pipelines, or that are owned by other teams. 

 

Thanks,
Jenny

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