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ManekaM
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Hi all 

 

In the Conversation Tool, recently a few of one-to-one emails are not being delivered with error message "Message Failed to be Delivered". I could not get any resources to help me unbounce the valid email addresses.

 

I was told that I could not unbounce them as am on a free account and HubSpot support will also not be able to do so for the same reason. 

 

Can anyone help me to solve this issue please?

 

Thanks and regards

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karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

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Hi @ManekaM,

 

I am a HubSpot partner, yes, but partners don't have any influence over the startup program criteria, unfortunately. These are set by HubSpot.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

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Hi @ManekaM,

 

Unfortunately that information is correct. Unbouncing contacts requires a Marketing or CMS Hub Professional subscription. https://knowledge.hubspot.com/email/how-can-i-send-an-email-to-a-contact-that-has-previously-bounced

 

If you want to get an email to that contact, you would have to upgrade to unbounce – or send the email outside of HubSpot.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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ManekaM
Participante

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Ooo my :((( Upgrade is impossible as we are only a start up. We cannot afford to upgrade at the moment 😞 

 

If ever there is a solution that comes to mind, please let me know.

 

Thanks 

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karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

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Hi @ManekaM,

 

Have you looked into the HubSpot for Startups program? https://www.hubspot.com/startups

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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ManekaM
Participante

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I have but we are not qualified unfortunately. I have a last question. Would upgrade to the starter pack solve our problem or do we need to upgrade to professionals?

 

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karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

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Hi @ManekaM,

 

You can find the required subscriptions in the article I linked, in the info box at the very start. As I mentioned in my previous reply, it has to be a Marketing Hub Professional or CMS Hub Professional subscription.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

ManekaM
Participante

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Hi again @karstenkoehler 

 

Ok - it is clearer now. Here's a screenshot of why we don't qualify for the start up discount. Do you think you can asisst us? I see "Partner" next to your name.

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karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Failed Messages

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Hi @ManekaM,

 

I am a HubSpot partner, yes, but partners don't have any influence over the startup program criteria, unfortunately. These are set by HubSpot.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

ManekaM
Participante

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@karstenkoehler You have been of great guidance/help already and I truly appreciate it. As bizarre as this may seem - all the contacts email were bouncing, emails are now going through - I can't explain but all good for me 🙂

 

Thanks a lot once again

 

Kind regards