Facebook Chatflow

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New Contributor

Hi,

 

I'm having issues getting an automated chatflow serving through Facebook messenger. It seems that is simply not being triggered, although a couple of times it has worked perfectly. There are no alerts and everything is connected as it should be, I'm at a loss as to why it is not working?

 

Thanks in advance

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Community Manager

Hi @nthlodge 

 

Could you please provide us with more details on where would you not be getting alerts in HubSpot? Where you were getting before and now is not showing anymore?

A screenshot would be helpful to identify what could be possibly happening. Thank you in advance. 

 

Kindly,

 

Pam


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New Contributor

Hi,

 

Sorry, but t I think we've got a misunderstanding here.

 

We have an automated chat-flow set up on Facebook messenger. Users who open a chat with us are not seeing the scripted messages. The chat flow is not being served at all.

 

Thanks

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