Extract Live Chat conversation for offline analysis

SOLVE
EAizer
Member

Is there a way to extract all LiveChat conversations to perform offline analysis of themes?

Or is there a way to "tag" Live Chats that the tags can then be reported on using reports/dashboards?

 

Purpose is to cull the Live Chat conversations for discussions on theses for new features, comoon complaints etc to help the Support function 

1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @EAizer,

 

This doesn't seem to be supported at this stage, as was also confirmed in this thread by a HubSpot employee. There is neither an out-of-the-box solution nor a public API to retrieve and export live chats.

 

Enlisting the help of a developer, you might be able to get this information via conversation-based workflows, using webhooks to post conversations to another system where you can then perform analysis. Similarly, custom code actions in the new Operations Hub Professional can probably offer a solution here.

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Hall of Famer

Hi @EAizer,

 

This doesn't seem to be supported at this stage, as was also confirmed in this thread by a HubSpot employee. There is neither an out-of-the-box solution nor a public API to retrieve and export live chats.

 

Enlisting the help of a developer, you might be able to get this information via conversation-based workflows, using webhooks to post conversations to another system where you can then perform analysis. Similarly, custom code actions in the new Operations Hub Professional can probably offer a solution here.

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post