Exclude email address from the team inbox...


Hi All,


We currently use the ticketing from the teams inbox "Treat incoming conversations as support tickets" but we want to exclude some incoming email addresses to reduce ticket clutter.


Also on seperate note, we have a lot of companies without Industries which HubSpot Insight has not filled in, how can we auto-fill the rest without doing them manually?


Many thanks

1 Reply 1
Most Valuable Member | Partner

Hi @CG21,


You can set up conversation filters under Settings > Inbox > Filtering Rules:




Regarding your question on HubSpot Insights, if the information is not available (neither through HubSpot Insights nor through input by the contacts themselves) then you'd have to use third-party solutions to enrich your data. That would be the only automated way. You can search the app marketplace for "enrichment": https://ecosystem.hubspot.com/marketplace/apps/all-categories?eco_search=enrichment


Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren

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