Emails sent from Team Email address going to spam
Jun 5, 2019 5:31 AM
We set up a Team Email account in Conversations > Inbox > Inbox Settings > Email channel. It's a forwarder from firstname.lastname@example.org that goes to the hubspot provided address. I noticed that when sending an email from the ticket (where the from name is automatically email@example.com), those emails are reaching spam on outlook365 and gmail users. Is there some SPF record we would need to add for hubspot or something? The email address does show it's verified on the Inbox Settings page.