Emails sent from Team Email address going to spam

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We set up a Team Email account in Conversations > Inbox > Inbox Settings > Email channel. It's a forwarder from support@ourcompany.com that goes to the hubspot provided address. I noticed that when sending an email from the ticket (where the from name is automatically support@ourcompany.com), those emails are reaching spam on outlook365 and gmail users. Is there some SPF record we would need to add for hubspot or something? The email address does show it's verified on the Inbox Settings page.

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Regular Advisor | Silver Partner

Hi @jk2938 

 

Yes, SPF and DKIM (Domain Keys Identified Mail) will help improve your email deliverability.

 

Here are the instructions for setting up SPF in HubSpot:

https://knowledge.hubspot.com/articles/kcs_article/email/do-i-need-to-add-hubspot-to-our-spf-record

 

Here are the instructions for setting up DKIM in HubSpot:

https://knowledge.hubspot.com/articles/kcs_article/cos-general/how-to-connect-your-email-sending-dom...

 

 

WARNING: for some infuritating reason SPF and DKIM is not available in all packages. To translate that into English: email deliverability is not a priority of HubSpot if you only have a Free or Starter Package (they just added Marketing Starter). Email deliverability is important for everyone.

 

If you're using Gmail you can check your email settings here: https://toolbox.googleapps.com/apps/checkmx/

 

Another more generic tool that I find useful is: https://mxtoolbox.com

 

Have fun

Mike