Email signature still shows old signature on emails

[SHARProgramDir]

I am trying to update my email signature within HubSpot, and cannot seem to get it to work. Here is what I've done along with the outcome.

- Replaced old email signature and saved, as normal

- Sent emails still have old signature

- Deleted signature, saved, waited 10 min, populated new signature, saved

- Sent emails still have old signature

- Switched to HTML, no odd or extraneous code, saved. Switched back to simple. Saved.

- Sent emails still have old signature

- Deleted cache and cookies from browser

- Sent emails still have old signature

- Waited overnight to see if it was just a delay

- Sent emails still have old signature

Please send help, I'm so frustrated.

[franksteiner79 · Accepted solution]

Interesting dilemma @SHARProgramDir 

Just to confirm two things:

1. Where in HubSpot are you making those signature updates?
2. Where in HubSpot are you sending your emails?

Thanks

Frank

[franksteiner79 · Accepted solution]

Interesting dilemma @SHARProgramDir 

Just to confirm two things:

1. Where in HubSpot are you making those signature updates?
2. Where in HubSpot are you sending your emails?

Thanks

Frank

[SHARProgramDir]

Hey there!

Updating email signature on this page: https://app.hubspot.com/settings/43675800/user-preferences/email

Sending emails from inbox, and also attempted sending directly from a contact's record.

[franksteiner79 · Accepted solution]

Got you!

So sending from the inbox has it's own signature settings, make sure to check these.

For sending one to one emails from the contact record, do the following:

• Update the email signature
• Log out
• Log in

That works for me.

Frank