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SHARProgramDir
Membro

Email signature still shows old signature on emails

resolver

I am trying to update my email signature within HubSpot, and cannot seem to get it to work. Here is what I've done along with the outcome.

 

- Replaced old email signature and saved, as normal

- Sent emails still have old signature

- Deleted signature, saved, waited 10 min, populated new signature, saved

- Sent emails still have old signature

- Switched to HTML, no odd or extraneous code, saved. Switched back to simple. Saved.

- Sent emails still have old signature

- Deleted cache and cookies from browser

- Sent emails still have old signature

- Waited overnight to see if it was just a delay

- Sent emails still have old signature

 

Please send help, I'm so frustrated.

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franksteiner79
Solução
Conselheiro(a) de destaque

Email signature still shows old signature on emails

resolver

Interesting dilemma @SHARProgramDir 

Just to confirm two things:

  1. Where in HubSpot are you making those signature updates?
  2. Where in HubSpot are you sending your emails?

Thanks

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project

Exibir solução no post original

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franksteiner79
Solução
Conselheiro(a) de destaque

Email signature still shows old signature on emails

resolver

Got you!

So sending from the inbox has it's own signature settings, make sure to check these.

For sending one to one emails from the contact record, do the following:

  • Update the email signature
  • Log out
  • Log in

That works for me.

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project

Exibir solução no post original

3 Respostas 3
franksteiner79
Solução
Conselheiro(a) de destaque

Email signature still shows old signature on emails

resolver

Interesting dilemma @SHARProgramDir 

Just to confirm two things:

  1. Where in HubSpot are you making those signature updates?
  2. Where in HubSpot are you sending your emails?

Thanks

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
0 Avaliação positiva
SHARProgramDir
Membro

Email signature still shows old signature on emails

resolver

Hey there!

Updating email signature on this page: https://app.hubspot.com/settings/43675800/user-preferences/email

 

Sending emails from inbox, and also attempted sending directly from a contact's record.

0 Avaliação positiva
franksteiner79
Solução
Conselheiro(a) de destaque

Email signature still shows old signature on emails

resolver

Got you!

So sending from the inbox has it's own signature settings, make sure to check these.

For sending one to one emails from the contact record, do the following:

  • Update the email signature
  • Log out
  • Log in

That works for me.

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project