Tickets & Conversations

JennyBicknell
メンバー

Email response uses email different to assignee

解決

Hi,

When the assigned user replies to an email through the conversation email inbox, our responses are sent and logged from a different user...

 

So, Natasha was assigned the conversation/ticket and when she replied, it was logged as my action, and the email was sent from me....

 

How can I change the settings so that the user who responds is logged correctly?

 

 

0 いいね!
1件の承認済みベストアンサー
jennysowyrda
解決策
コミュニティーマネージャー
コミュニティーマネージャー

Email response uses email different to assignee

解決

Hi @JennyBicknell,

 

You can send email responses uses any shared inbox email address in your portal. Depending on your subscription level, you may be limited to one shared inbox, meaning that the only inbox you can reply from through the conversations tool would be the one connected shared inbox.

 

For more information on this setting, I wanted to share this resource.

 

Thank you,
Jenny

 

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0 いいね!
1件の返信
jennysowyrda
解決策
コミュニティーマネージャー
コミュニティーマネージャー

Email response uses email different to assignee

解決

Hi @JennyBicknell,

 

You can send email responses uses any shared inbox email address in your portal. Depending on your subscription level, you may be limited to one shared inbox, meaning that the only inbox you can reply from through the conversations tool would be the one connected shared inbox.

 

For more information on this setting, I wanted to share this resource.

 

Thank you,
Jenny

 

0 いいね!