Email conversation : can we have more than one shared email?

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New Contributor

Hey,

We are four in the team and already have our email adresses that we use to contact our clients. The conversations tool is really usefull to track the inbox and outbox related to one email...but is there a way to add more than one email?

That would allow each of us to see the emails of everyone in the team and give the opportunity to someone to answer in place of another team member being  not available.

Could you please tell me if this is possible?

Thank you guys,

Guillaume

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Top Contributor

Yes.  We have two shared email inboxes - soon to be three.

 

At the bottom-left of the Inbox, there's "Inbox settings".  Go to "email" and then add your new shared email account.

 

Back in the Inbox, you can flick between them here:

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New Contributor

Thank you very much for your answer Peter it is really helpfull!

All the best,

Guillaume

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