Edit a Connected Inbox Channel Configuration

[KariAlder]

Hello,

I am pulling my hair out trying to edit the password for one of our connected Inboxes. I've asked different AIs, as well as followed instructions provided by the Academy and Knowledge Base, but all include steps that don't actually exist. I don't want to delete the channel and then re-add it because we need to retain existing tickets/workflows.

We did try turning it off and then connecting a new channel, but received a message saying it was already connected. But when we sent a test email, it arrived to the Outlook address/inbox, but not the HS Conversations Inbox.

Am I dumb that I can't figure this out?

[karstenkoehler · Accepted solution]

Hi @KariAlder,

This is one of the cases where the AI answer by HubSpot is not correct. The password of an inbox would not be changed in HubSpot, you would have to change this with the provider of that inbox. For example, if it's hosted via Google Workspace, you would have to update it there.

HubSpot should then flag this inbox as needing authentication again – and you'll have to enter the new password within HubSpot to re-establish the connection.

Best regards!

[APieroni]

How about we just add a reauthenticate button... seems like a sensible thing to have

[PPin]

Hi Karsten,

Thanks for the response. I'm having a similar issue. You said that "you'll have to enter the new password within HubSpot to re-establish the connection." Where exactly am I entering that in HubSpot? I don't see a spot to enter the new password.

The inbox password has already been updated in our email provider.

Thanks,

Peter

[KariAlder]

Thank you! It magically started working again this morning, so perhaps it was just a ghost in the machine. But this is good to know for future refrence!