E-mail to create ticketSOLVE
Feb 28, 2019 2:58 PM
We're coming from ZohoDesk and have the functionality where we can send an e-mail to a particular e-mail address and it will automatically generate a ticket. It seems with HubSpot that we can only send an e-mail to a certain character code @hubspot.com and then it puts it into a Sales conversation, but not generating a ticket. Has anyone figured out how to do this?
Solved! Go to Solution.
Mar 5, 2019 10:29 AM
You can create tickets from the conversations inbox by following these steps:
When connecting your team inbox, you can create a rule to automatically create a new ticket each time an incoming email is received. You can also create a new ticket directly from a contact record in the right sidebar of your conversations inbox.
This will associate with incoming emails.
For an overview of all of the ways you can create tickets, I wanted to share this resource.
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