E-mail to create ticket

SOLVE
CLDevs
Member

We're coming from ZohoDesk and have the functionality where we can send an e-mail to a particular e-mail address and it will automatically generate a ticket.   It seems with HubSpot that we can only send an e-mail to a certain character code @hubspot.com and then it puts it into a Sales conversation, but not generating a ticket.  Has anyone figured out how to do this?

1 Accepted solution

Accepted Solutions
jennysowyrda
Solution
Community Manager

Hi @CLDevs,

 

You can create tickets from the conversations inbox by following these steps: 

 

When connecting your team inbox, you can create a rule to automatically create a new ticket each time an incoming email is received. You can also create a new ticket directly from a contact record in the right sidebar of your conversations inbox. 

 

This will associate with incoming emails. 

 

For an overview of all of the ways you can create tickets, I wanted to share this resource.

 

Thank you,
Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!

View solution in original post

5 Replies 5
jennysowyrda
Solution
Community Manager

Hi @CLDevs,

 

You can create tickets from the conversations inbox by following these steps: 

 

When connecting your team inbox, you can create a rule to automatically create a new ticket each time an incoming email is received. You can also create a new ticket directly from a contact record in the right sidebar of your conversations inbox. 

 

This will associate with incoming emails. 

 

For an overview of all of the ways you can create tickets, I wanted to share this resource.

 

Thank you,
Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!

View solution in original post

Assaf8769180
Member

Hi Jenny,

 

Is there an option to create an email address for tickets, so that once an email is sent to this address it creates a ticket out of that email?

jennysowyrda
Community Manager

Hi @Assaf8769180,

 

Do you mean to create an email field within the ticket that will automatically associate with emails that are sent? 

 

If you can share more of what your end goal is and what you have tried so far that would be great!

 

Thank you,
Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!
0 Upvotes
Farzad
Participant

Hi @Assaf8769180 

By connecting a team email channel in Conversations, it will allow for the automatic creation of Tickets.  Please review this article below for details

https://knowledge.hubspot.com/conversations/create-a-conversations-inbox#connect-a-team-email-channe...

0 Upvotes
RMeyer925
Participant

Sugar also offers this concept of creating a ticket from an email.  It is a signifgant issue in evaluating software that meets our needs.