E-mail not sent: Recipient has previously marked mails as junkmail or has unsubscribed
3 weeks ago
I'm new to Hubspot and connected our team e-mail to Hubspot only yesterday. I connected my personal workmail as well. That seems to be working fine, because we are receiving the mails in Hubspot now.
However, I cannot reply to anything?! It continuously says "E-mail not sent: Recipient has previously marked mails as junkmail or has unsubscribed". This can't be right though, because I've never contacted any contact before through Hubspot and even a testmail from my coworker to the team e-mail gets the same message. Besides, if a customer sends us an e-mail, it would be most ridiculous if they need to subscribe to something first, before we can reply them. They contact us! I can't figure out how to fix this.
Hopefully someone has had this problem in the past and can tell me how to resolve this. Otherwise Hubspot is not gonna work out for us..