Does not create contact automatically

New Member

Hi there

I use hubspot mainly on my work computer. When I send emails from that laptop, contacts are created automatically when I send emails.

That is not the case when I use my personal computer even though I'm using the same email. How come?

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HubSpot Moderator

Hi @Hashem ,

  Let's dive right in! To start, if you are using the HubSpot Sales Extension in your external inbox on your work computer? If so! You will want to make sure that the "Log" option is deselected when you are sending emails, as this will prevenent Contacts from being added into HubSpot automatically. If you have any further questions on this please let me know!

Thank you,
Kevin Campbell
HubSpot Support

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