Nov 10, 2020 8:31 AM
We have a bot built and we would like to keep it active at all the time, the problem is: that it allows customers to send messages outside business hours. It would be great not to have that possibility.
Nov 10, 2020 1:20 PM - edited Nov 12, 2020 11:46 AM
Currently, one of the bot's goals is to be able to collect and send messages all time so when agents are available they can collect the messages from customers and reach back to them.
I was able to find this similar idea here.
That should allow you to set specific office hours at the inbox level for your team, ensuring your chatbots won’t be forwarding live chats to agents who have gone home for the day:
For more details on how to use these new capabilities, please click here
I hope this information helps.