Do accounts disappear for any reason?

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DParsons
Member

I'm noticing that some accounts that were in the CRM are no longer there. The accounts in question have not been contacted for a year or so but I expect to be able to find them and all the notes relating to them

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Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @DParsons,

 

Free accounts will be deactivated after 120 days of inactivity. You then have 90 days to reactivate the account before its purged and can't be recovered.

 

Are the portals in question free portals? That would explain why they're gone for good.

 

The community team can sometimes assist with deactivated accounts, there is a form at the end of this knowledge base article: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Hall of Famer

Hi @DParsons,

 

Free accounts will be deactivated after 120 days of inactivity. You then have 90 days to reactivate the account before its purged and can't be recovered.

 

Are the portals in question free portals? That would explain why they're gone for good.

 

The community team can sometimes assist with deactivated accounts, there is a form at the end of this knowledge base article: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post