Disable automatic contact creation for specific inboxes & tickets
a month ago - last edited a month ago
So I'm running a multitude of inboxes concurrently. On some of these inboxes a lot of spam e-mail is coming in. HubSpot automatically creates contacts for these emails and obiously I don't need spammers as contacts. It is a very strenous,time-consuming process to remove these contacts manually.
Furthermore I run a support bot that creates tickets for incoming questions. However, I don't want contact creation for these tickets either.
Is there a way to toggle off automatic contact creation? I haven't found this function yet and I can't imagine that such a function does not exist, especially for a company that utilizes contact-tiers as a pricing strategy.....
Thanks in advance!