Deleting Inbox Conversations

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Regular Contributor

there must be a fix to rif of the emails in the inbox i am sitting with over 2000 messages and also when going to delete one by sometimes there is an error says to report the issue howeever there is no real way of doing that, the pop up bx that displays the mssage goes away until you try to delete  another message, so if you do report it you got remmebr the pop up display box message and number that is there, I think seeing it says report the issue there should be a way to do a drop down open when that pop up display comes up to reporting that way it keeps things simple, as I tried to report it and nver got one answer back to resolve the matter

5 Replies 5
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Community Manager

Hi @josephdeluca,

 

If you would like to be able to delete emails in bulk for the conversations tool, I would recommend upvoting this idea in the ideas forum.

 

Thank you,

Jenny


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Regular Contributor

Your suggestion didnt help me, I have 7000 some emails in the inbox and thats a lot to select one by one , everyone says there is not way to delete the entire log, that sounds crazy so how do I restart so I am not sitting here for years  tring to rid 7000 emails

0 Upvotes
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New Contributor

i found a doable work around. 

I singed up for hubspot in may, but didn't use it much. We had 2000 emails from square and facebook for recurring payments, plus other mics suport emails i had already solved, so i marked the most recent convos as 'closed' to isolate them and then deleted all the historical open emails 100 at a time...and then re-opened the closed convos...hope that helps a litt.e 

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Community Manager

Thanks you for sharing @AaronC!

 

I did want to mention as well that deleting in bulk is now possible in the conversations tool.

 

Thank you,

Jenny


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0 Upvotes
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Regular Contributor

I noticed now you can click the box to select all to rid of bulk email, I even used a filter like to use for those that came in today, it seems like they delete, then I check the trash and delete I come back and its like more is still coming.  I removed my email to try to stop any more incoming email to hubsubspot and still looks like I getting emails. I even went to look for a reset back to default for the entire account and not finding that at all

0 Upvotes