Customize Ticket section in inbox

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Anonymous
Not applicable

Hello, as the title says, I want to know if we can edit the ticket section in the inbox, where we create the ticket if there is no one already linked to the contact. We want to put a customized section of a ticket layout (listing our custom properties for ticket nd not the standard one) created by us and possily, to hide the standard layout.

 

Thanks!

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Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @Anonymous,

 

If you want to change the properties that your team sees when creating tickets in your conversations inbox, you can do so under Settings > Objects > Tickets:

 

karstenkoehler_0-1616761043044.png

 

Click the Manage button and you can select your properties.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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2 Replies 2
karstenkoehler
Solution
Hall of Famer

Hi @Anonymous,

 

If you want to change the properties that your team sees when creating tickets in your conversations inbox, you can do so under Settings > Objects > Tickets:

 

karstenkoehler_0-1616761043044.png

 

Click the Manage button and you can select your properties.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

Anonymous
Not applicable

Karsten thank you for the reply!