Tickets & Conversations

Anonymous
Not applicable

Customize Ticket section in inbox

SOLVE

Hello, as the title says, I want to know if we can edit the ticket section in the inbox, where we create the ticket if there is no one already linked to the contact. We want to put a customized section of a ticket layout (listing our custom properties for ticket nd not the standard one) created by us and possily, to hide the standard layout.

 

Thanks!

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Customize Ticket section in inbox

SOLVE

Hi @Anonymous,

 

If you want to change the properties that your team sees when creating tickets in your conversations inbox, you can do so under Settings > Objects > Tickets:

 

karstenkoehler_0-1616761043044.png

 

Click the Manage button and you can select your properties.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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2 Replies 2
Anonymous
Not applicable

Customize Ticket section in inbox

SOLVE

Karsten thank you for the reply!

karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Customize Ticket section in inbox

SOLVE

Hi @Anonymous,

 

If you want to change the properties that your team sees when creating tickets in your conversations inbox, you can do so under Settings > Objects > Tickets:

 

karstenkoehler_0-1616761043044.png

 

Click the Manage button and you can select your properties.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.