We would like to have an option to customize CES survey to be able to change the scoring scale from 7 to just 3 options - to make it simpler & cearer for the submitter
You're correct, the custom surveys are not ticket-based, but you can trigger the survey based on a ticket status:
It's hard to test this in detail now but I assume that this would only trigger the survey once per contact.
The default CES survey only has those options that you already discovered. For additional options, you could request those from the product team by submitting an idea to the HubSpot Ideas section.
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
If you think my earlier reply can be helpful to other users, you can make it easier for them to find this information by accepting it as a solution. I'd appreciate it!
Have a great day!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
You're correct, the custom surveys are not ticket-based, but you can trigger the survey based on a ticket status:
It's hard to test this in detail now but I assume that this would only trigger the survey once per contact.
The default CES survey only has those options that you already discovered. For additional options, you could request those from the product team by submitting an idea to the HubSpot Ideas section.
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer