Customise Create Ticket Form

[skylightipv]

Hi,

In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page.  But how do I edit the Create Ticket page so that I have more than these four fields?  It's hardly useful for a user to create a ticket in the portal without being able to say what the ticket is for.  Where do I edit this form as it looks like it's a Hubspot default?

[karstenkoehler · Accepted solution]

Hi @skylightipv,

You should find this form under Settings > Website > Customer portal > tab Template > scroll down to Connect a Support form.

There you should see the name of the form, which you can look up under Menu > Marketing > Lead capture > Forms, and adjust by following these steps: https://knowledge.hubspot.com/forms/edit-your-form-fields

Best regards

[skylightipv]

Thank you!!