Yess that does make sense @jean-david! The tickets functionality allows you to create a ticket with your clients, however it doesn't include the inbox feature on their end. The type of page you are looking for would be custom, and isn't something HubSpot has a template for at the moment. I can definitely see the use case for this feature, though.
If you're interested in building out a page like this, I would recommend starting by crowd sourcing your inquiry in the designers forum. Additionally, if you would like to see this functionality included in HubSpot in the future, I would recommend creating an idea in our ideas forum.
Support Inbox is available in all customer (Starter, Pro, Enterprise) HubSpot accounts. It can be accessed via the Help button when a user is logged in.
@roisinkirby I think it does not answer the question. Hubspot customers can indeed have access to Hubspot Support Inbox, but I thinh the question is : can we (or when will it be possible) as Hubspot customers to offer a Support Inbox to our own clients ?
I think we are not talking of the same thing, unless I missed something...
What we are wondering here is how to show our clients (not our team) a support inbox where they can see all their tickets with us and update them, similarly to Huspot support inbox that we as Hubspot users use when we open a ticket with the Hubspot support team.
Yess that does make sense @jean-david! The tickets functionality allows you to create a ticket with your clients, however it doesn't include the inbox feature on their end. The type of page you are looking for would be custom, and isn't something HubSpot has a template for at the moment. I can definitely see the use case for this feature, though.
If you're interested in building out a page like this, I would recommend starting by crowd sourcing your inquiry in the designers forum. Additionally, if you would like to see this functionality included in HubSpot in the future, I would recommend creating an idea in our ideas forum.