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Hdento1
Member

Customer Service emails not delivering to unsubscribed contacts

SOLVE

We are emailing customers and our messages are not delivering to unsubscribed contacts. However, our marketing emails are sent from a different e-mail. Has anyone had this happen before and how can we fix this?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Customer Service emails not delivering to unsubscribed contacts

SOLVE

Hi @Hdento1,

 

This is, unfortunately, expected behavior and the only solution is to purchase the transactional email add-on: https://knowledge.hubspot.com/marketing-email/how-to-use-transactional-email-in-hubspot

 

For any other subscription type, HubSpot will not let emails through to unsubscribed contacts – regardless of whether they're customers or not.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Customer Service emails not delivering to unsubscribed contacts

SOLVE

Hi @Hdento1,

 

This is, unfortunately, expected behavior and the only solution is to purchase the transactional email add-on: https://knowledge.hubspot.com/marketing-email/how-to-use-transactional-email-in-hubspot

 

For any other subscription type, HubSpot will not let emails through to unsubscribed contacts – regardless of whether they're customers or not.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes