Custom Ticket Property - Setting a default value

[James-Preseem]

I have created a customer property for our support tickets called 'Severity'.  It is a dropdown select list with 3 values. 

I would like it have a default value, unfortunately I cannot seem to find an option to define a default value.

Any suggestions?

~James

[karstenkoehler · Accepted solution]

Hi @James-Preseem,

As far as I know, this is currently not possible. It has been requested in the HubSpot Ideas section of the community here. I recommend you upvote and leave a comment with your use case.

One workaround would be a ticket-based workflow, enrolling tickets based on the criterion that the value for the property 'Severity' is unknown. For all tickets in the workflow, you can then set the property value. ('Set property' in the 'Choose an action' sidebar on the right.)

If you're using a form to create tickets, you can set a default value for a form field.

Hope this helps!

[JHernandez65]

Is this still not possible as of 8/16/2023? Thanks

[BérangèreL]

Hi @JHernandez65,

Thank you for reaching out to the Community!

You can set a default value of a native property added into a form by editing the property within the form and then, on the left panel, you can add a "default value" (please see below).

However, you won't have this option yet for custom properties.

I also wanted to invite a couple of subject matter experts to this conversation @himanshurauthan, @Josh and @Dan1 do you have any suggestions on how @JHernandez65 could set a value on the property, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks and have a great day!

Best,
Bérangère