Custom Ticket Properties Not Showing in “Dependency Settings” area of the Support Form Builder
resolver
Following up here. I discovered that only custom properties in the “contacts tab” in “property settings” can be added to forms. Ticket properties cannot for some reason. Anyone know why?
Custom Ticket Properties Not Showing in “Dependency Settings” area of the Support Form Builder
resolver
Head's up @dnerris ... whenever a HubSpot Community post is updated the number on the main HubSpot Community homepage dashboard 'Latest posts from the community' is changed to reflect this new value.
- see image
HubSpot Community Dashboard: Latest posts from the community
While this in and of itself isn't a 'bad thing', we've noticed that older/unanswered threads (i.e., with ZERO replies) often tend to get more attention as the members who answer most in the community browse the boards looking for post to answer. Of course, the title of the thread also plays a part.
We mention this because now the number number of replies showing for this thread will be >0 which means it's been given some attention. Does that make sense?
If you have something to add to an UNANSWERED thread, you might consider adding it to the original post instead of creating a reply of your own.
++
Unfortunately, we don't have an answer to your Service Hub issue. Feels like something limited internally by HubSpot, but really dunno.
Custom Ticket Properties Not Showing in “Dependency Settings” area of the Support Form Builder
resolver
Thanks @jennysowyrda. This is a critical functionality gap that we need if we are to fully migrate to Hubspot. We are currently on Sales and Marketing Pro and want to add Service Pro.
The issue seems to be that “contact” properties can be shown in forms but “ticket” properties cannot, which is counterintuatvie to building a support form.
Custom Ticket Properties Not Showing in “Dependency Settings” area of the Support Form Builder
resolver
Hi
I am using the free CRM right now for testing purposes. Several issues/bugs
1. when you clone a form, the "automatically create a ticket" button shows it is turned off on the Follow up page, even though it is selected in the form builder. You have to turn it off on the form builder and then turn it back on. And when you do that, all of the custom fields that you put on the form disappear and you have to create them all over again...which makes cloning very inefficient.
2. I created some custom ticket properties. I tested the form with the custom ticket properties and the values are not captured and stored with a ticket. They are blank. Why is that?
3. I allowed for uploading a file on the form. However, the file is not saved with the ticket. It seems to go to the contact, which makes retrieval cumbersome. Is that the way it is supposed to work?