We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).
Jun 27, 2018 11:40 PM
Would be great if you allowed to add custom categories and resolutions when closing a ticket. For example, when we get refund requests, we'd like to separate those out from regular billing issues. Would be very helpful for additional reporting/automation!
Jun 28, 2018 11:24 AM
Does this post help you? If so, then help others by accepting it as a solution.
Excellent suggestions. You may wish to add them to a new or existing thread in HubSpot Ideas.
You'll typically get much more traction from the HubSpot Community AND the Ideas Forum is where HubSpot Product Teams monitor suggestions for popularity -- i.e., VOTES! 🙂
Hope that helps.
Please include @MFrankJohnson in your message if you'd like me to reply.
Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.
Hope that helps.
Be well,
Frank