Custom Category & Resulotion options

[#1]

Would be great if you allowed to add custom categories and resolutions when closing a ticket. For example, when we get refund requests, we'd like to separate those out from regular billing issues. Would be very helpful for additional reporting/automation!

[#2]

Does this post help you? If so, then help others by accepting it as a solution.

 Excellent suggestions. You may wish to add them to a new or existing thread in HubSpot Ideas.

You'll typically get much more traction from the HubSpot Community AND the Ideas Forum is where HubSpot Product Teams monitor suggestions for popularity -- i.e., VOTES!

Hope that helps.

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