Is it possible to create tickets directly from gmail? We have service reps who are individually emailed with questions and it would be great if they could easily create a ticket from Gmail instead of opening a new tab and copying/pasting. Most of their emails are not tickets though so we can not autodefault to create tickets.
I'm open to using another app if it can accomplish this.
Hi @xpressyoo and welcome to the Community! 🎉 We are so glad to have you here!
Thank you very much for sharing this integration with the Community!
Could you please detail and explain in more details, how the integration would work and the steps needed to be able to create a ticket in HubSpot from Gmail, so that this can help @JHaber6, please?
Honestly, I do think that you would run into association challenges with the forwarding options. It's going to try and associate the conversation/ticket with the email domain that sent the email, in this case, the email address actually forwarding the email.
Did this post help solve your problem? If so, please mark it as a solution.
Josh Curcio HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers. HubSpot Diamond Partner & HubSpot Certified Trainer
I tested this and it does work, it is an acceptable workaround and we'll be doing this if/until they add the ability to do with using the Gmail extension. Thank you Josh!
Thank you for reaching out to the Community and @Josh thanks for your great help! That's exactly it!
I just wanted to share the solution from my colleague @jennysowyrda on this post "E-mail to create ticket" that gives you the steps to create tickets from the conversations inbox.