Tickets & Conversations

JHaber6
Contributor | Elite Partner
Contributor | Elite Partner

Creating Tickets from Gmail

SOLVE

Is it possible to create tickets directly from gmail? We have service reps who are individually emailed with questions and it would be great if they could easily create a ticket from Gmail instead of opening a new tab and copying/pasting. Most of their emails are not tickets though so we can not autodefault to create tickets.

 

I'm open to using another app if it can accomplish this.

2 Accepted solutions
Josh
Solution
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Creating Tickets from Gmail

SOLVE

Hi @JHaber6,

 

Currently it is not possible to create a ticket from Gmail.

 

Could they forward the email to a conversations inbox that creates a ticket?

 

There's an idea already in the forum. Please upvote it!

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Diamond Partner & HubSpot Certified Trainer

View solution in original post

xpressyoo
Solution
Member

Creating Tickets from Gmail

SOLVE

Hi @JHaber6 

A bit late to the party, but Gmelius released a few months back a full HubSpot integration that works with their Gmail ticketing solution.

 

xpressyoo_0-1724402657568.png

 

View solution in original post

0 Upvotes
9 Replies 9
xpressyoo
Solution
Member

Creating Tickets from Gmail

SOLVE

Hi @JHaber6 

A bit late to the party, but Gmelius released a few months back a full HubSpot integration that works with their Gmail ticketing solution.

 

xpressyoo_0-1724402657568.png

 

0 Upvotes
BérangèreL
Community Manager
Community Manager

Creating Tickets from Gmail

SOLVE

Hi @xpressyoo and welcome to the Community! 🎉
We are so glad to have you here!

Thank you very much for sharing this integration with the Community!

Could you please detail and explain in more details, how the integration would work and the steps needed to be able to create a ticket in HubSpot from Gmail, so that this can help @JHaber6, please?

Thanks a lot and have a fabulous weekend!

Best,
Bérangère


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0 Upvotes
harriskenny
Contributor | Partner
Contributor | Partner

Creating Tickets from Gmail

SOLVE

I'd love to see this feature—you can already create a task or a deal from the Gmail extension. 

°°°
Harris Kenny
Founder at Intro CRM

Find me on LinkedIn ➔
maxclark
Participant

Creating Tickets from Gmail

SOLVE

It would be great for the Chrome extension to add this functionality. Tickets are displayed on the sidebar, but no option to create a new one.

JHaber6
Contributor | Elite Partner
Contributor | Elite Partner

Creating Tickets from Gmail

SOLVE

Would the system associate the new ticket from the forwarded email with the correct contact?

0 Upvotes
Josh
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Creating Tickets from Gmail

SOLVE

Honestly, I do think that you would run into association challenges with the forwarding options. It's going to try and associate the conversation/ticket with the email domain that sent the email, in this case, the email address actually forwarding the email.




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Diamond Partner & HubSpot Certified Trainer

Josh
Solution
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Creating Tickets from Gmail

SOLVE

Hi @JHaber6,

 

Currently it is not possible to create a ticket from Gmail.

 

Could they forward the email to a conversations inbox that creates a ticket?

 

There's an idea already in the forum. Please upvote it!

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Diamond Partner & HubSpot Certified Trainer

harriskenny
Contributor | Partner
Contributor | Partner

Creating Tickets from Gmail

SOLVE

I tested this and it does work, it is an acceptable workaround and we'll be doing this if/until they add the ability to do with using the Gmail extension. Thank you Josh!

°°°
Harris Kenny
Founder at Intro CRM

Find me on LinkedIn ➔
BérangèreL
Community Manager
Community Manager

Creating Tickets from Gmail

SOLVE

Hi @JHaber6 and everybody,

Thank you for reaching out to the Community and @Josh thanks for your great help!
That's exactly it!

I just wanted to share the solution from my colleague @jennysowyrda on this post "E-mail to create ticket" that gives you the steps to create tickets from the conversations inbox.

I hope this is useful!

Have a lovely day and a great weekend!

Best,
Bérangère


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Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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Join regional conversations by changing your language settings!


0 Upvotes