Is it possible to create tickets directly from gmail? We have service reps who are individually emailed with questions and it would be great if they could easily create a ticket from Gmail instead of opening a new tab and copying/pasting. Most of their emails are not tickets though so we can not autodefault to create tickets.
I'm open to using another app if it can accomplish this.
Honestly, I do think that you would run into association challenges with the forwarding options. It's going to try and associate the conversation/ticket with the email domain that sent the email, in this case, the email address actually forwarding the email.
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Josh Curcio HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers. HubSpot Platinum Partner & HubSpot Certified Trainer