Create new contact when creating new ticket?

[GeoffreyScott]

If I'm fielding a customer service call from an unknown contact, but current business customer (think store owner for multi-store brand), is it possible to create a new contact in a ticket? I do not have HS call integration. 

[webdew]

Hi @GeoffreyScott ,
yes you can associate a new contact to an existing ticket.
Click ticket name > On the left side on contact tab, click +Add > Click Associate new tab and creae a n contact 

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

[karstenkoehler · Accepted solution]

Hi @GeoffreyScott,

Yes, you can add new contacts to a ticket at any time – either by associating an existing contact or by creating a new one right in the sidebar of the ticket:

All information shown is fictional.

Hope this helps!