Tickets & Conversations

SDelaney1
Membro

Copy of conversations/emails sent to my personal inbox

All of a sudden, I am receiving all the emails that come into our HS inbox, into my personal email.

I think one of our team members changed a setting & now we cant change it back.

So I am now getting double the emails - HS notifications of the new conversation & the actual email to my inbox.

Anyone have an idea on where to find these settings so I can turn it off?

 

Thank you.

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2 Respostas 2
SDelaney1
Membro

Copy of conversations/emails sent to my personal inbox

Hi Dan

 

Thanks for your reply.

I don't know if its the access settings - we want everyone on the account to have access to the inbox.

I unchecked the 'Chat' & 'Email' notifications, but I'm still receiving copies of the email to my inbox.

Any other suggestions?

I appreciate your help!

 

Kind regards,

Shelly

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danmoyle
Participante de valor | Parceiro Elite
Participante de valor | Parceiro Elite

Copy of conversations/emails sent to my personal inbox

@SDelaney1 I'd check the Access settign in Inboxes first: 

danmoyle_0-1658931935298.png

Then I'd look at your notifications settings:

danmoyle_1-1658931977005.png

Where you'll find chat notifications: 

danmoyle_2-1658932009322.png

 

If that doesn't help, tag me and I'll see if I can help further. 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/