Conversations not linking to ticket
Hi
When we are reciving repsonses against a ticket which is appearing in the inbox however its not linking to the original ticket. Can anyone advise what I am missing please?
below is an example email in the inbox
When i view the ticket the association isnt there
Please can anyone advise?
Thanks
Conversations not linking to ticket
Hi @SStatham,
Thank you for reaching out to the Community!
Can you tell us a bit more about how your Conversations inbox and Tickets are configured?
How do you create tickets in HubSpot – manually or automatically with workflows or a HubSpot form? You can see different ways how tickets can be created in this Knowledge base article.
I also wanted to refer you to this article which dives deeper into how records are associated in HubSpot.
Cheers
Mia, Community Team
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