Tickets & Conversations


Conversations not linking to ticket


When we are reciving repsonses against a ticket which is appearing in the inbox however its not linking to the original ticket. Can anyone advise what I am missing please?


below is an example email in the inbox



When i view the ticket the association isnt there



Please can anyone advise?




1 Reply 1
Community Manager
Community Manager

Conversations not linking to ticket

Hi @SStatham,


Thank you for reaching out to the Community!

Can you tell us a bit more about how your Conversations inbox and Tickets are configured? 

How do you create tickets in HubSpot – manually or automatically with workflows or a HubSpot form? You can see different ways how tickets can be created in this Knowledge base article.


I also wanted to refer you to this article which dives deeper into how records are associated in HubSpot. 


Mia, Community Team

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