Conversations : filtered email
I have a Hubsport form sending an email to firstname.lastname@example.org. The address email@example.com is a channel in conversations.
The thing is forms in Hubspot send notification from address firstname.lastname@example.org and it seems that this address is always filtered by default.
In my settings, all "Filtering" rules are set to off and I whitelisted email@example.com as wall as @hubspot.com.
But according to this page: https://knowledge.hubspot.com/articles/kcs_article/conversations/set-up-email-filters-in-your-conver... it seems impossible to whitelist firstname.lastname@example.org
Do you guys have a solution in mind? Is there a way to change the from address of the forms?