Conversation History

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New Contributor

Hi,

 

The conversations (inbox) history only goes back 2 months in the conversations inbox. How can I see all-time conversations? Why is there an all-time option if I can only see last 2 months chat history?

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2 Replies 2
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Community Manager

Hi @IvanaMorava,

 

Thanks for reaching out. 

You have the opportunity to filter for chats and select the date filter "all time" (see screenshot attached).

Some of the chats that you are looking for might be marked as closed.

Screenshot 2020-10-14 at 09.33.37.png 

 

Take care!

Jess


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New Contributor

Hi Jessica,

Even if I select the date filter "all time" and select closed or open ones, I can see only chat for the last 2 weeks, not even last 2 months. Why is that?

0 Upvotes