Closing tickets doesn't close conversation

New Contributor

When I close an Email ticket (move ticket status to "Closed"), it doesn't close the conversation in Inbox. That email is still in inbox. Anyone can help with that?  Thanks!

Reply
0 Upvotes
3 Replies
Community Manager

Hi @beckywang59,

 

Can you please confirm this is happening across multiple browsers, thorugh an incognito window, and after clearing your cache? 

 

Additionally, is this happening for all conversations/tickets? 

 

The more information, screenshots and details you can provide, the better the Community can assist.

 

Thank you,
Jenny


Did my post help answer your query? Help the Community by marking it as a solution
Reply
0 Upvotes
Regular Visitor

it happens across multiple browsers on every one of our conversations/tickets.  It simply doesn't purge at all

Reply
0 Upvotes
Community Manager

Thanks for the update @acovert 

 

Can you please share screenshots and video of what you are experiencing, along with a har file captured during this process? 

 

Thank you,
Jenny


Did my post help answer your query? Help the Community by marking it as a solution
Reply
0 Upvotes