Closing tickets doesn't close conversation

[#1]

When I close an Email ticket (move ticket status to "Closed"), it doesn't close the conversation in Inbox. That email is still in inbox. Anyone can help with that?  Thanks!

[#2]

Hi @beckywang59,

Can you please confirm this is happening across multiple browsers, thorugh an incognito window, and after clearing your cache? 

Additionally, is this happening for all conversations/tickets? 

The more information, screenshots and details you can provide, the better the Community can assist.

Thank you,
Jenny

[#3]

it happens across multiple browsers on every one of our conversations/tickets.  It simply doesn't purge at all

[#4]

Thanks for the update @acovert 

Can you please share screenshots and video of what you are experiencing, along with a har file captured during this process? 

Thank you,
Jenny