Closing tickets doesn't close conversation

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When I close an Email ticket (move ticket status to "Closed"), it doesn't close the conversation in Inbox. That email is still in inbox. Anyone can help with that?  Thanks!

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Community Manager

Hi @beckywang59,

 

Can you please confirm this is happening across multiple browsers, thorugh an incognito window, and after clearing your cache? 

 

Additionally, is this happening for all conversations/tickets? 

 

The more information, screenshots and details you can provide, the better the Community can assist.

 

Thank you,
Jenny


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