Closed date deleted

[JJ9]

Hello there, 

I created workflow to change status of ticket in case customer reply to me. 

Here are the criteria: 

But after enrollment the close date is deleted. 

Can you give me a hint, what should I set diffently, so that the close date stays as it is? 

Thanks a lot

Jana

[karstenkoehler · Accepted solution]

Hi @JJ9,

The "Close date" will be emptied when a ticket is moved out of a status that is closed:

If you want to keep the close date, you would have to mark the "Re-open" status as "Closed" in the pipeline settings: https://knowledge.hubspot.com/object-settings/customize-ticket-pipelines-and-statuses

Best regards!

[JJ9]

Hello there,

thank you.

J.