Chatflow quick replies - analytics

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New Contributor

Hi,

We have a number of chatflows running. In particular our 'sign up' chatflow on our registration page is designed to assit anyone who might be hesitating about signing up.

As such, the chatflow asks 'multi-choice' questions by using quick replies.

I can see in the (very basic) chatflow report which actions have been started and completed - but where does it tell me which quick replies have been clicked?

This is very valuable insight. Even if someone does not complete the chatflow and the data is stored anonymously, it would still be incredibly useful to understand what selections they made, so we can identify any trends in what could be holding people back.

Does anyone know where/how I can access data relating to quick replies in chatflows?

Thanks!

1 Accepted solution

Accepted Solutions
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Regular Advisor

Hi @Cashmore 

 

I don't know if it will help, but try this option:

details.PNG

 

Did this post help solve your problem? If so, please mark it as a solution.

Best regards! Smiley Happy

1 Reply 1
Highlighted
Regular Advisor

Hi @Cashmore 

 

I don't know if it will help, but try this option:

details.PNG

 

Did this post help solve your problem? If so, please mark it as a solution.

Best regards! Smiley Happy