Chatflow not showing on website on Apple OS but shows on Windows

[chanenchong]

I have enabled the Chatflow Live Chat feature on my website by embedding onto my website which is using SitePad. I had monitored it on my Windows 10 Desktop and it shows up according to my settings but when viewing on two MacOS systems and one iOS device, it does not show up with the message prompt.

I have set the target to show for my URL https://www.infinitumstudiosau.com. May I please get some help resolving this

[TomM2]

Hey @chanenchong what browser are you using to view this on macos? I just tested this on Safari and Chrome in MacOS Ventura and I'm seeing this appear: 

Does this happen if you use an incognito window? Are you using any adblocking browsers or extensions? 

[chanenchong]

Hi @TomM2,

Thank you for the quick response!

I was testing on three browsers: Firefox, Safari and Brave.

I did try in incognito window as well and nothing popped up. But mentioning adblockers and extensions I checked and realised DuckDuckGo Browser extension actually blocked the embed. It has been resolved. Thank you!

[TomM2]

Thank you! @MiaSrebrnjak just FYI, it might be worth bringing up with the chatflows team that duckduckgo is blocking chatflows, this may incorrectly tagged as an ad by a blocklist and they can work to try get it allowed. 

[MiaSrebrnjak]

Thanks for the tag @TomM2! I'll let the Chatflows team know about this!

Cheers
Mia, Community Team