Tickets & Conversations

IsaiahSynkwise
Participant

Chatflow - Target - By Object

SOLVE

The way the chat widget works might not be how everyone wants to use it, as you are limited in how you trigger the chatbox or the widget to appear.

 

The user can always be on the URL, but what if you want to make the chatbox appear when the user takes action?

 

For example, when they need help, they click a button (element), and then the chat widget appears. 

 

This only works for a marketing website but not a web app. You don't want to always show the widget on the web app as this will get in the way of obscuring the other objects on the web app.

 

Unless someone came up with an idea that I don't know about, this issue seems to be going way back, we can flood this community with the same problem if you like.

 

chatflow.PNG

0 Upvotes
1 Accepted solution
Mike_Eastwood
Solution
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Chatflow - Target - By Object

SOLVE

Hi @IsaiahSynkwise 

 

If you need something specific you (or a developer) can use the Conversations SDK to get exactly the behaviour you need.

 

Or, you could add Query parameters, when a button is clicked, using javascript. But, I personally I would use the SDK.

 

Have fun

Mike

 

p.s. thank you for the mention @BérangèreL 

 

Here to learn more about HubSpot and share my HubSpot Knowledge. I'm the founder of Webalite a Gold HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world's first automated HubSpot Portal Audit that helps you work smarter with HubSpot.

View solution in original post

3 Replies 3
Mike_Eastwood
Solution
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Chatflow - Target - By Object

SOLVE

Hi @IsaiahSynkwise 

 

If you need something specific you (or a developer) can use the Conversations SDK to get exactly the behaviour you need.

 

Or, you could add Query parameters, when a button is clicked, using javascript. But, I personally I would use the SDK.

 

Have fun

Mike

 

p.s. thank you for the mention @BérangèreL 

 

Here to learn more about HubSpot and share my HubSpot Knowledge. I'm the founder of Webalite a Gold HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world's first automated HubSpot Portal Audit that helps you work smarter with HubSpot.

IsaiahSynkwise
Participant

Chatflow - Target - By Object

SOLVE

Thank you! I will try this and will report back the results.

0 Upvotes
BérangèreL
Community Manager
Community Manager

Chatflow - Target - By Object

SOLVE

Hi @IsaiahSynkwise and welcome to the Community!
We are thrilled to have you here!

I love you asked this question, thanks!

I'd like to share these resources that might be of interest:

- Create conversation based workflows
- Use if/then branches in bots

Also, the solution from @MatthewShepherd with the code from @PatrickSu on this post "Start Chatbot on button click" might help you!

I'd love to invite some of our Top Experts to this conversation: Hi @Daleksandersen, @Mike_Eastwood and @HubSpot_Corey do you have suggestions to help @IsaiahSynkwise, please?

Thanks so much and have a brilliant day!

Best,
Bérangère


Saviez-vous que la Communauté est disponible en Français ?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings!


0 Upvotes